ServiceNow – Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant service systems, standardizing operational processes and by creating a single system of record for IT, CIOs can shift their attention from maintenance to service, effectively changing enterprise IT.
With more than 1 billion smartphones worldwide, and tablets numbering in the hundreds of millions, the scope of the mobile revolution rivals that of the move from monolithic systems to client/server computing in the 1990s. As in that period, we’re now seeing massive changes to application architecture as companies modernize the way they build applications. Modern applications require multichannel clients, elastic infrastructure, and elastic licensing; they’re composed of multiple service endpoints that are provisioned by developers with direct customer feedback on their convenience. The report also looks at how modern applications will evolve over the next few years and what development teams should prepare for now.