Packt Publishing is launching an exciting campaign to coincide with the release of our 2000th title. During this offer Packt is giving its reader a chance to dive into their comprehensive catalog and Buy One, Get One Free across their entire range of eBooks.
Customer relationship management (CRM) is a model that involves using technology to organize, automate, and synchronize various aspects of business. For example, customer service, sales, marketing, and technical support. Understand the development History of CRM and where it’s headed in this free infographic. CRM has taken a few twists and turns. This new infographic traces this development. It gives you a full understanding of what CRM is and what it’s going to become in near future.
This Computer Basics Quick Reference provides an overview of general computer concepts, file management, and tips for usage. This reference is great for beginners or anyone looking to brush up on the basics. Related Reference Cards: